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Return/RGA FAQ

Need Help?

We're here to help you with every phase of your purchase. If you can't find the information you're looking for, call Customer Service at 800-638-8875, option 2.

Do I need to fill anything out on the form once I receive my Return Goods Authorization RGA form?
No, the Customer Service representative you worked with has completed the form as needed for our returns department.

What if the quantity or the item number on the RGA is not correct?
Please call us at 800-638-8875, option 2 or email returns@shop.ferguson.com with the correct quantity or item number. Please do not change the form as it has already been submitted to our returns department. If you change the form, you risk the possibility of not receiving credit for the additional items.

When will my items be picked up if a pick-up was requested?
Depending up the original method of shipping, your return will be picked up within 3-5 days of receipt of your RGA. If you miss the first pick-up, they will make 2 additional attempts. We are not able to schedule a specific time or date.

What if UPS came to my house before I received my RGA?
If you have sent back the items without the RGA, please email returns@shop.ferguson.com immediately so we can notify our warehouse that the items are coming back without an RGA. TItís possible our RGA email is caught in a junk or spam folder. Please add returns@shop.ferguson.com to your address book and then contact us to resend the document.

What if my address is different than the one on the RGA for the UPS call tags?
Please email returns@shop.ferguson.com with your Order Number (or Purchase Order #), the name on the order, and the new address the items need to be picked up from. Damaged items cannot be moved from where they were delivered or no credit will be issued.

What if I am going out of town and I miss the pick-up?
Once the call tags have been issued we are unable to stop the carrier from coming to your residence.
You can email returns@shop.ferguson.com once you are back and we can reissue the request.

What do I do after receiving my Electronic Return Label (ERL)?
If you received an Electronic Return Label (ERL), please attach it to the return package and drop it off at your local UPS location.

I requested my RGA over a week ago and still have not received it, what should I do?
Itís possible our RGA email is caught in a junk or spam folder. Please add returns@shop.ferguson.com to your address book and then contact us to resend the document.

Once I have received an RGA, how long do I have to return my product.
Your product must reach our warehouse within 30 days.

Does the customer pay for shipping on a returned item?
Ferguson will pay return shipping. Call us at 800-638-8875, option 2, to obtain a Return Goods Authorization (RGA) and receive directions on which regional warehouse to return the product. Products purchased online cannot be returned to a Ferguson location and need an RGA to qualify for a refund.

I returned my item, how long does it take for my credit to be issued?
Refunds for returned products are processed after inspection for resalable condition within 30 days of receipt at the warehouse. Please contact Customer Service at 800-638-8875, option 2, for status of your credit.