We're here to help you with every phase of your purchase. Try our FAQ section to find answers to our most common questions. If you can't find the information you're looking for, call us at 800-638-8875, option 2.
Can I change the quantity, item, finish on my order?
You can change items on your order, provided your order has not been shipped. Simply contact our Customer Service department at 800-638-8875, option 2.
When will I receive the product?
In-stock merchandise generally ships same day. Most orders will arrive in 2-6 business days after shipping. Orders containing large items (multi-tier chandeliers and foyer fixtures, etc.) will ship via common carrier and should arrive within 5-15 days.
When I purchased this item it said it was in stock, now it's on backorder. What happened?
We constantly update our stock positions. It is possible that an item noted In-stock can become unavailable or back ordered by the time your order is placed. This depends on the popularity of the item and the time of day. As soon as your item is in-stock it will be shipped.
Do you have a return policy?
We have a comprehensive return policy to ensure that your project gets done right with the products you love. Please visit our Return Policy page for full policy details.
Is there a restocking fee?
Yes, there is a 25% restocking fee which will be charged upon returning an item.
I need to return one of the items on my order. Will you send out a free replacement?
We can only process a replacement with a new purchase order. This generally means a temporary charge for the replacement will be made to your card until the returned order is received by the warehouse. We will credit your account as soon as our warehouse receives the returned merchandise. Please contact our Customer Service department for more details at 800-638-8875, option 2 or firstname.lastname@example.org.
If you have any further questions please contact our customer service department at 800-638-8875, option 2.