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Ordering FAQ

Need Help?

We're here to help you with every phase of your purchase. Try our FAQ section to find answers to our most common questions. If you can't find the information you're looking for, call us at 800-638-8875.

Your site says that you ship for free, why am I being charged shipping on my order?
Some items are excluded from the free shipping & handling promotion because of special handling requirements due to size or special shipping needs or because the order does not meet the minimum for free shipping & handling. Please see our Free Shipping & Handling page for full details. If you request expedited shipping such as overnight deliveries you will incur an additional charge.

Do I have to order online or can I place the order over the phone?
Ferguson.com sales consultants are trained in all of the products we sell and are happy to help you with every phase of your project from planning to purchasing to any post order questions you may have. Give us a call today at 800-638-8875.

I put together my order on your site, but I don't like using my credit card online, what can I do?
Please call us at 800-638-8875 to place your order over the phone.

How can I find out the amount of sales tax I will pay?
After you place your items in the cart enter your zip code in the box provided, click the "update" button and the appropriate tax will appear to the right.

If you have any further questions please contact our customer service department at 800-638-8875.