Payment and Tax Information
Acceptable Forms of Payment
Currently, Shop.Ferguson.com accepts Visa, MasterCard, Discover, American Express, PayPal and wire transfers.
If you prefer to pay by check please make checks payable to Ferguson Enterprises, Inc. Please include your quote number or shopping cart number on the check. Your order will ship after your check has been processed.
Mail checks made out to "Ferguson Enterprises, Inc." to:
Ferguson Enterprises, Inc.
P.O. Box 614
Goshen NY, 10924
Shipping and Delivery
Shipping & Handling Information
We take extra effort and use extra packaging to ensure that your shipments arrive safely, while making every effort to keep your shipping costs as low as possible. When available, we package items together for a single shipment. Shipping & handling costs are calculated in the cart as items are added.
We run free standard ground shipping promotions on Faucets, Lighting and Accessories orders over $99. On the product page you will see text that reads "Ships FREE" when the item meets our free shipping & handling offer criteria. Some categories of products are excluded from the $99 free shipping & handling offer due to size and special handling requirements. ALL orders over $2499 qualify for free ground shipping when shipped to the contiguous United States. Please see our Free Shipping & Handling page for full details and product exclusions.
Orders that do not qualify for our free shipping offer incur a minimum charge of $9.95 for shipping and handling within the contiguous United States. Expedited shipping is available for some products and carries an additional charge.
UPS, FedEx or common freight carrier deliveries are not available on Saturday or Sunday; All Canadian orders are subject to our International Shipping Policy.
We currently do not ship to Alaska, Hawaii, Puerto Rico, or US territories. Please contact us to inquire about purchase options.
Depending on your location, in stock items that ship UPS or FedEx will arrive in 3-5 business days. Common freight carrier shipments will arrive in 5-10 business days.
Some products carry the option of overnight shipping for an additional charge. Expedited shipping orders must be placed by 2 PM EST for next day delivery and can only ship to the contiguous 48 states. Please note, orders only deliver on business days (Monday through Friday).
Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at: 800-638-8875, option 2.
Smaller items are generally shipped via UPS or FedEx. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.
Common Carrier Services:
Larger items such as whirlpool baths require delivery by private trucking firms (common carriers). These companies will call you in advance to arrange a delivery time. This is curbside delivery only. If there are larger items or large orders please make sure you have made arrangements in advance to have someone available (contractor, friend, etc.) to help you bring the items into your home.
It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it.
If you discover internal (non-visible) damages after the delivery has been signed for please notify our customer service department immediately.
At Shop.Ferguson.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately. Shop.Ferguson.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.
If you have any questions regarding your delivery, please contact our customer service department at: 800-638-8875, option 2.
We want to ensure you get the products you want and need wherever you may live. If you want to ship your order outside the US we would be happy to work with you. Please be advised that you will need to use a freight forwarder as Shop.Ferguson.com is only able to ship to US addresses. All costs to contract the freight forwarder and additional charges for customs clearance are the customerís responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from Shop.Ferguson.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Shop.Ferguson.com will not be held responsible for any export documentation associated shipping your order outside the US. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. Shop.Ferguson.com cannot refund any duties, taxes or fees paid on the order. Please call us at 800-638-8875, option 2, we are more than happy to answer your questions and assist you with your order.
Returns and Cancellations
We want our customers to get the perfect products for their projects. We also realize you may receive a product that doesnít meet your expectations, so we make returns easy.
Products can be returned within 60 days of receipt (except special order products). Returns will not be accepted beyond 60 days from receipt of the product and initial shipping charges are not refundable.
All products must be returned in 'AS NEW' condition - which requires the product to be in its original packaging, never installed, and in 100% resalable condition.
Call us at 800-638-8875, option 2, to obtain a Return Goods Authorization (RGA) and receive directions on which regional warehouse to return the product.
Products purchased online cannot be returned to a Ferguson location and need an RGA to qualify for a refund.
RGA requests are processed within 2-4 days. You will receive shipping instructions along with your RGA number via email. Once an RGA number is issued, the product needs to be returned within 30 days. For additional information regarding our RGA process please see our Return Process Frequently Asked Questions section or call us at 800-638-8875, option 2.
Returned products are inspected at the warehouse upon receipt. Returns successfully inspected for resalable condition will result in a full refund (there is no restocking fee).
Products determined to have been installed, used in any way, or not in the original packaging will not be given credit and can be sent back to the customer at their cost.
Common Carrier Deliveries
All common carrier and freight truck shipments must be inspected at the time of delivery.
Do not sign for nor take possession of any product that is visibly damaged.
Customers assume responsibility of the merchandise when they sign at the time of delivery. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at 800-638-8875, option 2.
If a customer discovers internal (non-visible) damages after the delivery was signed for, contact Customer Service within 48 hours of receipt. Ferguson cannot accept responsibility for damaged products signed for at delivery. We will assist by filing a claim on behalf of the customer and work towards a resolution with the carrier.
You may cancel your order and receive a full refund provided your order has not shipped. Most orders ship the same day they are received. Customer Service can provide status of your order and advise if the order can be cancelled. Once an item is shipped the terms of our Returns Policy take effect.
Often we are able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory. These orders are considered special orders. Special order products are not shown on the website and can only be ordered over the phone with a representative. Please contact us at 800-638-8875, option 2, to determine whether a special order can be cancelled.