Payment and Tax Information
Acceptable Forms of Payment
Currently, Ferguson.com accepts Visa, MasterCard, Discover, American Express, PayPal and wire transfers.
If you prefer to pay by check please make checks payable to Ferguson.com. Please include your quote number or shopping cart number on the check. Your order will ship after your check has been processed.
Mail checks made out to "Ferguson.com" to:
P.O. Box 614
Goshen NY, 10924
Shipping and Delivery
Shipping & Handling Information
We take extra effort and use extra packaging to ensure that your shipments arrive safely, while making every effort to keep your shipping costs as low as possible. When available, we package items together for a single shipment. Shipping & handling costs are calculated in the cart as items are added.
We run free standard ground shipping promotions on Faucets, Lighting and Accessories orders over $99. On the product page you will see text that reads "Ships FREE" when the item meets our free shipping & handling offer criteria. Some categories of products are excluded from the $99 free shipping & handling offer due to size and special handling requirements. ALL orders over $2499 qualify for free ground shipping when shipped to the contiguous United States. Please see our Free Shipping & Handling page for full details and product exclusions.
Orders that do not qualify for our free shipping offer incur a minimum charge of $9.95 for shipping and handling within the contiguous United States. Expedited shipping is available for some products and carries an additional charge starting at $21.95.
UPS, FedEx or common freight carrier deliveries are not available on Saturday or Sunday; All Canadian orders are subject to our International Shipping Policy.
We currently do not ship lighting to Alaska, Hawaii, Puerto Rico, or US territories. Plumbing orders shipping to these areas are quoted on a per order basis. Please call us for assistance on these orders 800-638-8875, option 2.
Depending on your location, in stock items shipped UPS or FedEx will take 2-6 business days to arrive after you place the order. Common freight carrier shipments will arrive 5-15 days after you place the order.
Some products carry the option of overnight shipping for an additional charge starting at $21.95 ($9.95 for most additional items in the same order). Expedited shipping orders must be placed by 3 PM EST for next day delivery and can only ship to the contiguous 48 states. Please note, orders only deliver on business days (Monday through Friday).
Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at: 800-638-8875, option 2.
Smaller items are generally shipped via UPS or FedEx. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.
Common Carrier Services:
Larger items such as whirlpool baths require delivery by private trucking firms (common carriers). These companies will call you in advance to arrange a delivery time. This is curbside delivery only. If there are larger items or large orders please make sure you have made arrangements in advance to have someone available (contractor, friend, etc.) to help you bring the items into your home.
It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it.
If you discover internal (non-visible) damages after the delivery has been signed for please notify our customer service department immediately.
At Ferguson.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately. Ferguson.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.
If you have any questions regarding your delivery, please contact our customer service department at: 800-638-8875, option 2.
We want to ensure you get the products you want and need wherever you may live. If you want to ship your order outside the US we would be happy to work with you. Please be advised that you will need to use a freight forwarder as Ferguson.com is only able to ship to US addresses. All costs to contract the freight forwarder and additional charges for customs clearance are the customer’s responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from Ferguson.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Ferguson.com will not be held responsible for any export documentation associated shipping your order outside the US. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. Ferguson.com cannot refund any duties, taxes or fees paid on the order. Please call us at 800-638-8875, option 2, we are more than happy to answer your questions and assist you with your order.
Returns and Cancellations
We want our customers to get the perfect product for the project and be happy with the result. We realize that occasionally you may receive something that turns out not to be exactly what you needed or wanted, so if a product needs to be returned we make it easy.
Any item (non-special order) can be returned within 60 days of receipt of the product. A 25% restocking fee will be charged. No returns will be accepted more than 60 days after product has been received. Initial shipping charges are not refundable. Ferguson.com will cover return shipping costs*.
All products must be returned in 'AS NEW' condition - which requires the product to be in its original packaging and in 100% resalable condition.
UPS & FedEx Deliveries
Call us to set up your Return Goods Authorization (RGA) and get an ERL (electronic return label), to attach to your package and then drop off at your local UPS. All products must be returned in 'AS NEW' condition - the way it was received, in its original packaging and in 100% resalable condition. Please call 800-638-8875, option 2 for any questions and to complete the Return Goods Authorization Process (RGA). Any item returned without a pre-authorized RGA number will not be credited. Installed products cannot be returned for credit (unless product is defective). Special order items are not returnable unless product is defective (please see special order policy below).
Common Carrier Services
To return items that were delivered via Common Freight Carrier Deliveries (AKA – Truck or LTL deliveries), call us so that we can arrange for pick-up of your product. We will not accept returns of common freight carrier orders unless they are arranged by our customer service department.
Give us a call for help with returns 800-638-8875, option 2.
*Return freight charges for larger items that are not shipped via UPS or FedEx (items that are delivered by common carrier freight companies) are the customer's responsibility. Customer will be notified of these freight charges at the time the return request is processed.
Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. Refund for any returned merchandise is processed after inspection and within 30 days of receipt of the returned merchandise. Special order returns will only be credited if the item is deemed to be defective upon return.
Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery. Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at: 800-638-8875, option 2.
If a customer signs for a common carrier delivery and does not note any damage, then it is the customer's responsibility to file a claim with the freight company to recoup the damages. If concealed damages are reported within 48 hours for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to resolve it.
To return any product, you must obtain a Return Goods Authorization (RGA). To obtain an RGA and shipping instructions, please call our customer service department at: 800-638-8875, option 2. Requests for returns are generally processed within 2-4 days and you will receive shipping instructions along with your RGA in your email. Once a RGA number is issued, the returned product needs to be returned within 60 days.
Please note: items returned without an RGA will not be credited.
For specific questions regarding our RGA process please see our Return Process Frequently Asked Questions section or call for more information 800-638-8875, option 2.
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Typically, most orders are shipped the same day they are received. Our customer service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.
Oftentimes we are able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory, these orders are considered custom or special orders. Special order items are not shown on the website and can only be ordered over the phone with a representative. You will be notified prior to placing the order that the item is special order and is non-returnable unless defective. If you decide you no longer want the item you may be able to cancel the order if it has not been shipped. Please contact customer service at 800-638-8875, option 2 to determine whether a special order can be cancelled.